Other Courses

Diversity Builder offers customized corporate classes to include:

Customer Service Training:

1) Mastering Customer Service

2) Phone Customer Service Training

3) Customer Service for a Diverse Clientele'

Supervisor Training:

1) Supervisory Skills Training for New Managers

2) Creating a Positive Work Environment for Managers

3) Conflict Resolution Training for Managers


Communication Strategies in the Workplace


Prevention of Sexual Harassment in the Workplace




Customer Service Training:

Mastering Customer Service teaches participants how to create a customer-oriented work culture. This class Includes instruction on the value of excellent customer service, quality telephone skills, handling difficult customers, public interaction within and outside the workplace, and coping with on-the-job stress .

Phone Customer Service Training teaches participants how to develop a customer-oriented phone presence. This class Includes instruction on the value of excellent customer service, quality telephone skills, handling difficult customers, public interaction within and outside the workplace, and coping with on-the-job stress . Recommended for call centers and telephone customer service representatives.

Customer Service for Diverse Clientele' focuses on tools and behaviors for effective customer service and satisfaction with a diverse customer base. Participants learn to identify behaviors that can create unintentional barriers between themselves and the people they want to serve.

Submit your inquiry for Customer Service Training


Supervisor Training and Management Courses:

Supervisory Skills Training for New Managers teaches new managers how to effectively interact with employees to build a productive team, while maintaining and enhancing the the team's self-esteem. The topics of constructive feedback and employee rewards are included. New supervisors will also learn how to document employee performance and workplace incidents.

Conflict Resolution Training for Managers - Recent studies reported in HR Magazine show that managers and business leaders spend 25 to 42% of their time dealing with conflict. Conflict within the workplace and in commercial settings can prove to be stressful and particularly costly for organizations and individuals. Issues related to employee/employer problems, disputes between merchants and suppliers, and conflicts among business executives can often lead to expensive and time-consuming litigation and loss of valuable, professional relationships and businessagreements. The hidden costs of conflict include:

• Turnover
• Shrinkage
• Employee Theft
• Rising Healthcare Costs
• Lost Opportunity
• Reduced Teamwork

The Conflict Management Series courses include:

• Manager as Mediator - 8 hour or 12 hour session
• Conflict Costs
• Resolution Pays
• Operation Integrity
• Avoiding Litigation in Your Industry
• Employees - Can’t Live Without ‘Em!
• Tending your Professional Garden
• NonProfit not NonProductive
• Team Building Innovations
• Intentional Conflict Management
• Club Conflict - Don’t be Afraid to Go There!
• Well Workplaces

Submit your inquiry for Supervisory Training

Creating a Positive Work Environment for Managers teaches managers how to create a positive employee environment and avoid workplace harassment and discrimination. This course is designed for supervisors and managers who need to better understand correct procedures for effectively dealing with employees in order to remain within company and legal boundaries.

Submit your inquiry for Positive Work Environment Training


Other Business Training Courses


Communication Strategies in the Workplace teaches strong communication skills in the workplace, essential for outstanding work performance and company success. This class helps employees utilize practical techniques for improving communication skills, including communicating with customers and staff.

Submit your inquiry for Communications Strategies in the Workplace


Prevention of Sexual Harassment in the Workplace
Sexual Harassment has been the most litigated civil rights violation, since the year 2000. Historically, courts have awarded favorable decisions to employers who have trained their workforce and implemented an effective sexual harassment policy.

The Sexual Harassment Prevention workshop combines instructor-facilitated discussions, group exercises, and case studies to created a dynamic and effective training for managers and/or staff.

The course covers:

* The legal definition and recognition of sexual harassment
* Legal implications of sexual harassment
* How to identify and prevent sexual harassment in the workplace
* The procedure for filing a sexual harassment complaint
* The manager's role in sexual harassment
* Sexual harassment corrective action
* Scenarios and case studies

Submit your inquiry for Sexual Harassment Prevention Training

Note: Diversity Builder recommends an effective and widely shared sexual harassment policy within the workplace to prevent a hostile work environment and and avoid employee claims. Our workshop provides valuable protection to your company, which helps keep the company free of discrimination and workplace sexual harassment.

Visit our Diversity Training in Workplace Page