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Other Courses Diversity Builder's Customized Training Classes including On Site Sexual Harassment in the Workplace Training, Corporate Leadership Training and MorePrevention of Sexual Harassment in the Workplace Sexual Harassment has been the most litigated civil rights violation, since the year 2000. Historically, courts have awarded favorable decisions to employers who have trained their workforce and implemented an effective sexual harassment policy. The Sexual Harassment Prevention (on site) workshop combines instructor-facilitated discussions, group exercises, and case studies to created a dynamic and effective training for managers and/or staff. The course covers: * The legal definition and recognition of sexual harassment * Legal implications of sexual harassment * How to identify and prevent sexual harassment in the workplace * The procedure for filing a sexual harassment complaint * The manager's role in sexual harassment Diversity Consulting and Train the Trainer sessions: Train the Trainer: offers internal diversity training programs to help provide leadership for the organization's diversity efforts and emphasize the benefits of diversity training to peers and management. Our program requires the trainer to use our general training packets and certificates of completion within all future classes. Recertification is required after 2 years. Inquire about our train-the-trainer diversity programs * Sexual harassment corrective action * Scenarios and case studies Submit your inquiry for On Site Sexual Harassment Prevention Training Note: Diversity Builder recommends an effective and widely shared sexual harassment policy within the workplace to prevent a hostile work environment and and avoid employee claims. Our workshop provides valuable protection to your company, which helps keep the company free of discrimination and workplace sexual harassment. Visit our Diversity Training in Workplace Page California Sexual Harassment Training ComplianceDiversity Builder is a provider of California mandatory harassment training and is a compliant trainer for state law AB 1825. Inquire about California AB 1825 Sexual Harassment training Supervisory Skills, Customer Service Training, and Conflict Resolution Classes1) Mastering Customer Service - teaches participants how to create a customer-oriented work culture. This class includes instruction on the value of excellent customer service, quality telephone skills, handling difficult customers, public interaction within and outside the workplace, and coping with on-the-job stress.2) Phone Customer Service Training - teaches participants how to develop a customer-oriented phone presence. This class Includes instruction on the value of excellent customer service, quality telephone skills, handling difficult customers, public interaction within and outside the workplace, and coping with on-the-job stress . Recommended for call centers and telephone customer service representatives. 3) Customer Service for a Diverse Clientele' - focuses on diversity related tools and behaviors for effective customer service and satisfaction with a diverse customer base. Participants learn to identify behaviors that can create unintentional barriers between themselves and the people they want to serve. Submit your inquiry for Customer Service Training Supervisor Training: 1) Supervisory Skills Training for New Managers - teaches new managers how to effectively interact with employees to build a productive team, while maintaining and enhancing the the team's self-esteem. The topics of constructive feedback and employee rewards are included. New supervisors will also learn how to document employee performance and workplace incidents. 2) Creating a Positive Work Environment for Managers - teaches managers how to create a positive employee environment and avoid workplace harassment and discrimination. This course is designed for supervisors and managers who need to better understand correct procedures for effectively dealing with employees in order to remain within company and legal boundaries. Submit your inquiry for Positive Work Environment Training 3) Conflict Resolution Training for Managers - Recent statistics from studies reported in HR Magazine show that managers and business leaders spend 25 to 42% of their time dealing with conflict. Conflict within the workplace and in commercial settings can prove to be stressful and particularly costly for organizations and individuals. Issues related to employee/employer problems, disputes between merchants and suppliers, and conflicts among business executives can often lead to expensive and time-consuming litigation and loss of valuable, professional relationships and businessagreements. Based on studies and resulting statistics from HR Magazine, the hidden costs of conflict include: • Turnover • Shrinkage • Employee Theft • Rising Healthcare Costs • Lost Opportunity • Reduced Teamwork Submit your inquiry for Supervisory Training Communication in the Workplace Training Communication Strategies in the Workplace teaches strong communication skills in the workplace, essential for outstanding work performance and company success. This class helps employees utilize practical techniques for improving communication skills, including communicating with customers and staff. Submit your inquiry for Communication Strategies in the Workplace Interested in an entertaining and educational diversity program? Diversity Builder offers a unique way to introduce diversity in a fun and entertaining way. Our Diversity in Motion program, a non-traditional diversity training option, is filled with entertaining learning activities, storytelling, and song. Diversity in Motion is an ideal education program for corporate events, school diversity performances, conventions, and conferences. Reap the benefits of diversity education in an informal and entertaining setting. Visit our Diversity in Motion Education Page Affordable Training Curriculum Materials Now Available: Diversity, Harassment, More Looking for low-cost ways to bring valuable training topics to your business or organization. We now offer the following curriculum for sale that includes dvds, instructor guides and workbooks: Diversity Training Curriculum- Beyond Basic Definitions Harassment Curriculum Request more information about our Harassment Training Curriculum Conflict /Issue Resolution Curriculum Request more information on Conflict in the Workplace Training Curriculum |
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