Americans with Disabilities Compliance Training Classes
The following 2 ADA compliance courses are offered onsite by Diversity Builder, Inc. trainers. Each course will be customized to meet specific needs within your organization and industry. Our trainers have significant work, training, and consulting experience with ADA compliance.
Course Title: Introduction to the Americans with Disabilities Act: Welcoming Employees and Applicants with Disabilities into the Workplace
ADA Course Description: Employers committed to diversity among its applicants and employees may not have strategies for engaging with qualified individuals with disabilities, retaining their employees who become disabled on the job or otherwise require disability-related accommodations, and creating a culture of true inclusion and respect for apparent as well as hidden disabilities. This course will review the legal protections for workers and applicants with disabilities and demystify employer responsibilities in favor of practical tools and strategies for maximizing the potential of persons with all abilities in the workplace.
About the ADA Course: Diversity and Inclusion leaders, managers and supervisors, recruiters and human resources professionals will learn basic principles of disability awareness, how to incorporate persons with disabilities into a company’s diversity and inclusion efforts, responsibilities and methods for ensuring equal opportunity for applicants and employees with disabilities, how to respond to requests for accommodations and navigate the interactive process, and managing disability discrimination complaints.
Learning Objectives: Participants will gain an understanding of federal workplace laws governing employees and applicants with disabilities, awareness of the types of disabilities and their prevalence, methods for accommodation, and strategies for implementing a robust diversity and inclusion program focused on the recruitment and retention of qualified individuals with disabilities at all levels of the organization.
Course Title: Introduction to the Americans with Disabilities Act: Welcoming Customers with Disabilities
ADA Course Description: The disability market represents 1.3 billion people globally and is comprised of individuals who face challenges across three general areas—dexterity, cognition or sensory issues. Equivalent in size to the population of China, the disability market represents an annual disposable income of $1 trillion—and $544 billion in the US alone. When you include friends and family, this adds another 2.3 billion people who control an incremental $6.9 trillion in annual disposable income. Learn how to compete for this untapped market of consumers through an examination of customer service, design, and communication strategies that will set you apart from your competitors.
About the ADA Course: Diversity and Inclusion leaders, managers and supervisors, any anyone working directly with the public will gain not just an understanding of the rights of customers with disabilities, but what good customer service means for persons with disabilities in brick and mortar and virtual business environments.
Learning Objectives: Participants will gain an understanding of federal laws requiring that business locations and their services be available to customers with disabilities, awareness of different types of disabilities and their prevalence, and customer service strategies, including methods for overcoming barriers to access.