Course Title: Cultural Competence in the Workplace


Course Description

Working with different cultures in the workplace requires intentionality and an ongoing commitment to the company’s diversity mission and values. This course, Cultural Competence in the Workplace provides employees and managers with cultural insights, knowledge, and practical strategies that lead to behavioral changes at work. Our trainers have found that organizations who transform their workplace culture at its foundations through education, knowledge, and skill-building achieve the best results. When the employees have a solid grasp on cultural awareness and begin using a cross-cultural lens at work, they will be positioned to take the next step and make small behavioral changes at work that are meaningful.


Leadership’s Role

Leadership teams should pay close attention to changing employee workplace experiences, as well as behaviors, attitudes and refine both policies, and structures. Cultural Competence training will examine the concept of multiculturalism and the relationship between attitudes and behaviors, the developmental stages of cultural competence, tools for organizational self-assessment, and practical next steps towards a fully inclusive workplace.

Organizations rich in cultural competence tend to outperform peers because their employees feel:

  • included
  • psychological safety
  • empowered to be their authentic selves and do their best work


This class is customized and includes industry and organization-specific engaging learning exercises to create a highly engaging and effective learning environment. Providing employee training on cultural competence in the workplace is the first step in effecting change.

Trainer Specialty Topics

Our trainers design and develop specific cultural competency curriculum for different lines of work. Here are a few of the specialty areas and topics most often requested:

Cultural Competence in

Teaching & Education
Law Enforcement
First Responders
Technology Industry
In-Home Care
Government Agencies

Who Should Attend Cultural Diversity Training

Diversity and Inclusion leaders, employees, managers and supervisors, and organizational development professionals will learn about the importance of cultural competency in moving beyond civil rights compliance management towards a culture of inclusion, how to measure cultural competency and advance along the stages of cultural competency development, and how multicultural competency and its products result in stronger, more innovative, resilient, and profitable organizations. Cultural diversity training is beneficial to elevate understanding of differences among individual employees and the value that had upon the team and organization.

Learning objectives:

Employees will gain an understanding of multicultural competency and the developmental stages for organizations, tools for assessing the organization’s developmental stage, and how to build the knowledge, skills, and workplace infrastructure that will help fully realize the benefits of diversity and inclusion.

By the end of this course participants will be able to:

  • Understand the benefits of building culturally diverse and inclusive teams
  • List the characteristics of stereotypes and implicit biases
  • Understand the science of implicit bias
  • Identify bias at work
  • Apply strategies to resolve bias in the workplace
  • Understand the history of demographic changes in the workplace
  • Identify best practices of working with different cultures in the workplace
  • Understand best communication practices and techniques to utilize with team members from different cultures
  • Recognize when conflict may have a cultural component
  • Establish a personal plan with measurable goals to improve cultural competence in the workplace

Get Started with Cultural Competence Training