Cultural Competence Course in the Workplace
Culturally informed interactions with staff, vendors, or customers with different backgrounds and cultures at work requires intentionality and an ongoing commitment to the organization’s diversity mission and core values.
In this course, staff will learn how cultural diversity impacts human behavior and effective strategies to utilize in handling the competing challenges arising between staff from culturally, religious, and linguistically diverse backgrounds.
This class incorporates a cultural competence self-assessment tool. This tool will help the staff develop a personal cultural competency action plan with clearly defined short-term and long-term goals and measurable objectives. The training incorporates cultural agility which gives employees the tools to better navigate cultural differences internally and externally and begin building meaningful relationships.
Course Description
The Cultural Competence in the Workplace course provides employees and managers with cultural insights, knowledge, and practical strategies that lead to behavioral changes in the workplace. Diversity Builder trainers have found that organizations who transform their workplace culture at its foundations through education, knowledge, and skill-building with action plans achieve the best results. When the employees have a solid grasp on cultural awareness and begin using a cross-cultural lens at work, c communication and behavioral changes result.
Leadership’s Role
Leadership teams who pay close attention to the employee workplace experience, behaviors, and attitudes tend to build trust and meaningful relationships. Based on the employee experience from surveys or observations, they may choose to refine policies, and structures. Cultural Competence training examines the concept of multiculturalism and the relationship between attitudes and behaviors, the developmental stages starting with awareness and listing, and tools for organizational self-assessment, and practical next steps towards a fully inclusive and respectful workplace. The Cultural Competence for Managers program is specifically designed for the managerial and leadership role within the organization.
Organizations rich in cultural competence tend to outperform peers because their employees feel:
- engaged with a sense of belonging
- psychological safety
- empowered to be their authentic selves and do their best work
This class is customized and includes industry and organization-specific engagement learning exercises to create a highly engaging and effective learning environment. Providing employee training on cultural competence in the workplace is the first step in effecting change.
Trainer Specialty Topics
Diversity Builder trainers design and develop specific cultural competency curriculum for different lines of work. These include medical and healthcare fields, hospitality, manufacturing, technology and global industry corporations. Communicating Cross-Culturally is one of our most-requested CPA CPE courses online, qualifying for NASBA non-technical credit hours.
Who Should Attend Cultural Diversity Training
No matter what the employee's role is of the type of work performed, cultural competency is an important component of creating a cohesive community within workplaces. Below are some of the sectors who benefit from learning about cultural differences and best practices in communication. Healthcare Workers Non-profit Teams Social Workers Pharmacy Professionals Teachers and Educators Law Enforcement Therapists First Responders Technology Industry In-Home Care Workers Universities City and Government Employees Law Firms Restaurants Government Agencies
Diversity and Inclusion leaders, employees, managers and supervisors, and organizational development professionals will learn about the importance of cultural competency in moving beyond civil rights compliance management towards a culture of inclusion, how to measure cultural competency and advance along the stages of cultural competency development, and how multicultural competency and its products result in stronger, more innovative, resilient, and profitable organizations. Cultural diversity training is beneficial to elevate understanding of differences among individual employees and the value that had upon the team and organization.
Course Learning Objectives
Employees will gain an understanding of multicultural competency and the developmental stages for organizations, tools for assessing the organization’s developmental stage, and how to build the knowledge, skills, and workplace infrastructure that will help fully realize the benefits of diversity and inclusion.
By the end of this course participants should:
- List the benefits of building culturally diverse and inclusive teams
- Understand the concepts of cultural humility and cultural responsiveness
- Comprehend the ideas of cultural beliefs, hierarchies, perceptions of time, values and priorities
- Be familiar with low context versus high context cultures
- Know techniques on affirming ways to interact in a global workplace
- List the characteristics of stereotypes and implicit biases
- Understand the science of implicit bias
- Identify bias that shows up at work
- Apply strategies to resolve bias in the workplace
- Understand the history of demographic changes in the workplace
- Identify best practices of working with different cultures in the workplace
- Understand best communication practices and techniques to utilize with team members from different cultures
- Recognize when conflict may have a cultural component
- Establish a personal plan with measurable goals to improve cultural competence in the workplace
What is the difference between cultural competency and cultural agility training?
Cultural competency training may or may not include actionable strategies to use in one’s workplace while cultural agility training is specifically designed to build connectedness and stronger relationships with team members who have cultural differences in nationality, ethnicity, religion, generation, and/or gender.
FAQs for Cultural Competence Training
- What is cultural competence training?
Cultural competence training teaches individuals how a person’s culture influences their perspective and helps employees build awareness around cultural differences and bias, learn how to listen to understand, and communicate respectfully in the workplace. - Who should take this training?
Anyone who works or interacts with diverse groups can benefit, like teachers, employees, or managers. It’s great for people who want to learn how to avoid misunderstandings and build stronger relationships with others, no matter their background. - What will I learn in the training?
You’ll learn how to recognize your own biases, understand different cultural perspectives, and communicate in ways that demonstrate respect. The training includes relevant workplace examples and activities to help you practice these skills. - How is the training delivered?
Diversity Builder offers online, in-person, or hybrid training sessions. You can choose what works best for you or your team. The sessions are interactive, so you’ll actively participate to better understand and apply the lessons. - Why is this training important?
Understanding cultural differences helps create fair and inclusive environments. It reduces conflicts and helps you connect with others more effectively. Diversity Builder’s training is designed by experts to ensure you gain skills that make a real difference in your workplace or community.