Cultural Competence Course in the Workplace
Connecting with people with different cultures in the workplace requires intentionality and an ongoing commitment to the company’s diversity mission and core values.
Staff will learn how cultural diversity impacts human behavior and effective strategies to utilize in handling the competing challenges arising between staff from culturally and linguistically diverse backgrounds.
This class incorporates a cultural competence self-assessment tool. This tool will help the staff develop a personal cultural competency action plan with clearly defined short-term and long-term goals as well as measurable objectives.
Course Description
The Cultural Competence in the Workplace course provides employees and managers with cultural insights, knowledge, and practical strategies that lead to behavioral changes at work. Our trainers have found that organizations who transform their workplace culture at its foundations through education, knowledge, and skill-building achieve the best results. When the employees have a solid grasp on cultural awareness and begin using a cross-cultural lens at work, they will be positioned to take the next step and make small behavioral changes at work that are meaningful.
Leadership’s Role
Leadership teams should pay close attention to changing employee workplace experiences, as well as behaviors, attitudes and refine both policies, and structures. Cultural Competence training will examine the concept of multiculturalism and the relationship between attitudes and behaviors, the developmental stages of cultural competence, tools for organizational self-assessment, and practical next steps towards a fully inclusive workplace. The Cultural Competence for Managers program is specifically designed for the managerial and leadership role within the organization.
Organizations rich in cultural competence tend to outperform peers because their employees feel:
- engaged
- psychological safety
- empowered to be their authentic selves and do their best work
This class is customized and includes industry and organization-specific engaging learning exercises to create a highly engaging and effective learning environment. Providing employee training on cultural competence in the workplace is the first step in effecting change.
Trainer Specialty Topics
Diversity Builder trainers design and develop specific cultural competency curriculum for different lines of work. These include medical and healthcare fields, as well as technology and global industry corporations.
Who Should Attend Cultural Diversity Training
No matter what the employee's role is of the type of work performed, cultural competency is an important component of creating a cohesive community within workplaces. Below are some of the sectors who benefit from learning about cultural differences and best practices in communication. Healthcare Workers Social Workers Pharmacy Professionals Teachers and Educators Law Enforcement First Responders Technology Industry In-Home Care Universities Law Firms Restaurants Government Agencies
Diversity and Inclusion leaders, employees, managers and supervisors, and organizational development professionals will learn about the importance of cultural competency in moving beyond civil rights compliance management towards a culture of inclusion, how to measure cultural competency and advance along the stages of cultural competency development, and how multicultural competency and its products result in stronger, more innovative, resilient, and profitable organizations. Cultural diversity training is beneficial to elevate understanding of differences among individual employees and the value that had upon the team and organization.
Course Learning Objectives
Employees will gain an understanding of multicultural competency and the developmental stages for organizations, tools for assessing the organization’s developmental stage, and how to build the knowledge, skills, and workplace infrastructure that will help fully realize the benefits of diversity and inclusion.
By the end of this course participants should:
- List the benefits of building culturally diverse and inclusive teams
- Understand the concepts of cultural humility and cultural responsiveness
- Comprehend the ideas of cultural beliefs, hierarchies, perceptions of time, values and priorities
- Be familiar with low context versus high context cultures
- Know techniques on affirming ways to interact in a global workplace
- List the characteristics of stereotypes and implicit biases
- Understand the science of implicit bias
- Identify bias that shows up at work
- Apply strategies to resolve bias in the workplace
- Understand the history of demographic changes in the workplace
- Identify best practices of working with different cultures in the workplace
- Understand best communication practices and techniques to utilize with team members from different cultures
- Recognize when conflict may have a cultural component
- Establish a personal plan with measurable goals to improve cultural competence in the workplace