Workplace Diversity & Sensitivity Coaching
Diversity Builder, Inc. has a proven record of success in helping employees and leaders gain an understanding of how their actions and language at work impact others. Our fully customized instructor-led online training programs focused on inclusive behavioral changes starting with helping employees answer the question of why a change may be beneficial. The one-on-one coaching sessions are structured to support employee or leadership development area or address concerning or inappropriate behaviors. The employee may have acted in a way that does not support the company’s diversity or harassment standards or policies in the workplace.
Our diversity trainers provide effective tools and strategies to align an employee’s behavior with the company’s inclusion standards. When a diversity or sensitivity issue involves one of your executives, managers, or another valued employee, taking corrective action is essential to show your commitment to the employee and responding appropriately to a workplace complaint or recurring conflict.
Human resources leaders tell us Diversity Builder’s training solutions make our job easier.
Time Sensitive Training
Our training team understands that in many cases the diversity related situation requires immediate attention. Our trainers work diligently to prepare and schedule the individual training sessions as soon as possible. Our sensitivity trainers offer training services on Saturdays and during evening hours when possible. We want the scheduling to be easy for employees and the companies they represent.
Diversity Coaching Benefits: Managers & Employees
- Raised Engagement
- Recognizing Appropriate vs Inappropriate Workplace Behaviors
- Understanding of Appropriate Behaviors at Work
- Improved Communication that is Effective and Inclusive
- Enhanced Leadership Skills
- Elevated Team Meeting Engagement
- Culture Shift within Team or Company
Onsite Online Coaching in the Workplace
Individualized training services may be requested by a human resources (HR) manager resulting from a situation involving a policy violation and subsequent corrective action, an HR investigation, repeated EEOC offences, performance management, or part of an employee or manager continuing education or development plan.
Effective Communication for Managers and Leaders
One of our most requested classes is Effective Communication for Managers. Oftentimes, HR managers receive reports of managers being abrasive, having no filter when communicating, and lacking emotional intelligence. An HR investigation may result. The company may be at risk in these situations as a hostile work environment and/or bullying may result. Topics our trainers cover in this coaching program may include professionalism, intent versus impact, harassment prevention, and inclusive conversation best practices.
Diversity Builder’s confidential coaching in the workplace sessions are designed to refocus thoughts and behaviors that can create costly personnel issues, poor team and individual performance, and possibly have legal consequences.
Online Employee Coaching Effectiveness
Our sensitivity trainers have found employees are extremely receptive to our one-on-one coaching sessions. Having a third-party unbiased trainer facilitate the program is a game-changer and often removes much of the emotion and tension from the situation, allowing the employee to focus on learning and positive change. Human resource managers have consistently commented that such sessions are highly effective and positively impact future employee and manager performance. Arranging a sensitivity coaching session demonstrates the organization’s investment and commitment to him/her and contributes to his/her professional development as a valued employee or manager.
Workplace Coaching: The Process
Prior to the coaching session, our training manager will meet with a human resources leader for a discovery session to describe the detailed situation(s) that led to the training request, provide the end goal and communicated any specific content requested. The Diversity Builder training manager will recommend an initial training program that may consist of more than one session. Depending on the seriousness of the situation and the number of occurrences, a coaching series may be suggested as the best resolution. Employees may face multiple issues or display ingrained behaviors which may require multiple sessions. Additionally, the trainer can provide support as employees or managers work through their action plans, offering feedback and strategies to overcome barriers to success.
Coaching Outline Development
Next, the human resources director or manager will receive a customized outline of topics our trainer will cover, with a request for feedback. After the agenda is approved, the sensitivity training may be scheduled. Following the session, a training summary with be provided and include feedback on the session including an overview and action plan steps discussed.
Each individual coaching session is delivered in a conversational and engaging format, leaving in the employee or manager with actionable strategies designed to alter behavior in the workplace.
Diversity Builder customizes the agenda and curriculum for each session.
Diversity Builder has discovered over the years that we cover common lesson topics. Some of the most requested curricula are listed below:
Employee Sensitivity Coaching
- Diversity and Inclusion in the Workplace
- Preventing Sexual Harassment and and Hostile Work Environment
- Sensitivity training in the Workplace
- Positive Communication for Improved Performance
- Preventing Workplace Bullying
- Verbal Communication – Intent versus Impact
- Resolving Unconscious Bias
- Appropriate versus Inappropriate Behavior
- Effective Time Management
- Generational Communication Differences
- How to Deal with Difficult Personalities at Work
- Best Practices in Conducting Employee Appraisal Discussions
- Avoiding Microaggressions
- Cultural Competence
- Emotional Intelligence
- How to Avoid using Inappropriate Language at Work
- Effective Conflict Management Strategies
- EEOC Protected Classes
- Best Practices to Avoid Company Exposure to EEOC Claims and Lawsuits
Manager Coaching Topics
- Excellence in Leadership
- Inclusive Communication
- How to Motivate Employees
- Diversity Tools and Strategies
- How to Lead by Example
- New Supervisor Training
- Manager’s Role in Promoting Diversity
- Effective Communication for Managers
- Intentional Inclusion
- Filtering Comments for Improved Communication
- Emotional Intelligence for Leaders
- Best Practices in Hiring and Conducting Interviews
- Sexual Harassment Prevention for Leaders
- Bystander Intervention
- Team Building