Multi-generational team collaborating in an online Bridging Generational Differences training course.

ONE OF THE GREATEST CHALLENGES AND OPPORTUNITIES TO EFFECTIVE COLLABORATION WITHIN ORGANIZATIONS TODAY IS THE AGE RANGE OF THEIR WORKERS.

-Katerina Tate, Generational Leader

What You’ll Learn in This Generational Diversity Online Course

In this landmark self-directed online course, employees will learn how to communicate respectfully and collaborate effectively with multi-generational team members. The program includes audio, videos, workplace scenarios, quizzes, and a post-training test. This course explores five generations in the workplace, practical strategies to promote generational leadership and build community across generations in the workplace, generational differences, commonalities, and how to leverage differences as strengths.

BRIDGING GENERATIONAL DIFFERENCES focuses on how employees from different generations can best work together, knowing that not all members of a generation have the same influences or behaviors.

Getting to know the individuality of each team member is key. Many other influences form one’s identity including ethnicity, gender, location, and lived experiences. Employees will learn about the value of active listening, the importance of asking and learning from team members, and how to flex one’s approach to build connectedness and community.

The online class takes an interactive approach using state-of-the-art software within the e-Learning program. The course provides the tools and skills required to build bridges to strengthen working relationships and team performance. Engaging features include questions and answers, fill-in-the-blanks, videos with authentic work scenarios with Q and A, and tests for understanding.

Examples of new generational challenges faced within today’s workplace include the following:

  • There are Baby Boomers in peer-to-peer collaboration with much younger newly hired university graduates.
  • Employees may report to supervisors much younger than them.
  • There are Traditionalists and Baby Boomers who are planning to retire and may have extensive knowledge and organizational history that is at risk of retiring with them.

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Employees will learn how to resolve the most common generational conflicts in today’s workplace by:

  1. Overcoming negative stereotyping and microaggressions about Millennials, Baby Boomers, Gen Z, and other generations
  2. Navigating the divide in work style preferences
  3. Better Communicating across generations including preferred channels
  4. Valuing age and Generational Differences as part of each team member’s unique identities and resulting perspectives.

*Raising the level of age diversity within teams has been shown to produce better ideas, innovation, overall team performance, and an elevated sense of belonging for team members.

COURSE OBJECTIVES

Upon completion of this course, employees should be able to:

  • Recognize five generations in the workplace and some common characteristics and experiences.
  • Gain awareness about stereotypes and microaggressions that contribute to harmful behavior that excludes others.
  • Increase understanding about communication styles related to generational differences
  • Build skills to increase generational connectedness, knowledge sharing, and leadership development.
  • Name practical ways to connect with people who identify within different generations to build better relationships and leverage team strengths.

ACCESSIBILITY AND TECHNOLOGY

This class complies with all ADA requirements and is available to be added to most learning management systems (LMS). If you prefer for Diversity Builder to host the generational training class, free hosting is available from the course provider for 12 months following purchase.

Onsite, webinar training, and large presentations are available for this topic.

QUESTIONS AND ANSWERS

What are the interactive elements of an online multigenerational workplace course?

Online courses include narrated content, fill in the blank answers to questions, authentic workplace video scenarios  with questions, quizzes and a comprehensive test for understanding.

Does generational training count for CEUs and CPEs?

Generations training online does count for CPEs for CPAs and financial professionals and is approved by NASBA. Course approvals for CEUs can vary and are often accepted for online training.

Will I receive a certificate of completion for online training?

Yes, once a learner passes the post-training test, they may print their certificate.

Am I Gen Z or Millennial or Baby Boomer?

You are considered Gen Z if you were born between 1997 and 2013, a Millennial if you were born between 1981 and 1996, and a Baby Boomer if born between 1946 and 1964. You may identify with a different generation than the one associated with your birth year. Factors to consider are other influences such as your culture, exposure to different technologies, international travel, and work environments.

Are online generational training classes accessible for ADA?

Yes, the online generations classes meet ADA requirements for online accessibility.