Training Course Description: Diversity in the Workplace

Effective diversity training engages the learner and is actionable. This online diversity training program includes audio visual, and video elements. It is highly interactive with tests for understanding and video diversity scenarios with questions and answers to keep the learner interested throughout the program. To remain competitive and to succeed in a global marketplace, employers and employees should be intentional with a diversity and inclusion program starting with training that includes strategies and tools that help build lasting change. This course introduces key diversity concepts that include the following:

Benefits of Workplace Diversity

How Diversity Affects Performance of Teams and Businesses

Resolving Unconscious Bias

Changing Workplace Demographics

  • Age and Generations
  • Gender
  • Race and Ethnicity

Generational Differences at Work

Definitions: General Bias, Implicit Bias, and Microaggressions

Unconscious Bias and Microaggression Examples in the Workplace

Roles in Diversity Communication: Senders Receivers & Bystanders

Compliance with Discrimination and Harassment Prevention Laws

Conflict Resolution

Managing Change

Attracting and Retaining Top Talent

Individual Contributors’ and Company Responsibilities

Inclusive Conversations Test for  Effectiveness & Appropriateness

Action Items to Mitigate Bias at Work

Advantages of Differing Viewpoints

Innovation Research Study: Diverse Teams

Benefits of Attracting Female and Non-White Team Members

Practical Application: Three Employee Diversity Strategies

Anticipating Business Diversity Changes

Role of Technology and Retraining

Heightened Need for Diverse Teams in Global Companies

Scenarios: Age & Generational, LGBTQI, Religious Practices, Culture & Dialect, Discrimination & Harassment

 understand and appreciate the significance of a diverse workplace. In this course, a video narrator explains diversity concepts and helps employees and managers recognize the complexity of the workforce today. Employees will learn procedures needed to follow and comply with the law, as well as provide a working environment that will benefit all. Participants will walk away with understanding the pitfalls to be aware of and avoid when applying these techniques and indicators of success as well.

E-Learning Training Topics and Outline

Workplace Diversity Online Learning Objectives

By the end of the course, each learner should attain the following objectives.

  • Gain a new perspective on the value and benefits of diversity and inclusion in the workplace
  • Understand how one’s identity and background contribute to workplaces views and contributions
  • Recognize unconscious bias
  • Identify the steps required to resolve unconscious bias and avoid microaggressions
  • Develop a framework for instituting a diversity and inclusion action plan at work

Diversity Action Plan Tools: Continuing the Conversation

  • Team Diversity Worksheet
  • Diversity Management Steering Committee
  • Diversity Performance Plan
  • Checklist for Valuing Diversity
  • Performance Feedback Document
  • Diversity Evaluation
  • Tool B (Cultural Intelligence and Inclusion Action Plan)

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Understanding Illegal Discrimination and Harassment

  • Overview and examples of EEOC protected categories of discrimination
    • Sex, gender, pregnancy, national origin, citizenship, religion, disability, race, etc.
  • Forms of illegal harassment
  • Consequences of discrimination or harassment (i.e., negative impact on morale, lawsuits)
  • Examples of conduct to be avoided in a:
    • Sexually hostile environment
    • Hostile work environment (non-sexual or gender related categories)
      • Ex: telling jokes that focus on religion, race, national origin, age, disability
    • Conflict resolution
      • Effective communication, active listening, dealing with conflict in the workplace
    • Responsibilities

Awareness, cultural sensitivity, policies, resources, and commitment to diversity at the company and individual level


Advantages and Managing Diversity within Organizations

  • Understanding the advantages of diversity in an organization

    • Knowing what diversity is, understanding varying views
    • Understanding how diversity affects business
    • Relating to diverse customers and employees
    • Understanding and expecting demographic changes
    • Being more aware of cultural sensitivity
    • Understanding the relationship between technology, global economy, target marketing

Overcoming barriers to organization change

  • Understanding and valuing cultural differences
  • Group work and dynamics
  • Ensuring workplace inclusion
  • Avoiding stereotypes, discrimination, and prejudices

Promoting diversity in the organization

  • Effective and positive communication
  • Appreciating differences and experiences among people
  • Lead by positive example
  • Welcoming diverse experiences and perspectives in the work environment

Online Diversity Training Review and Testing

  • Approximately 10 case scenarios of potential diversity, sensitivity, and/or discrimination issues are presented for participant to provide feedback

Quiz requirement where participants must score 80% or higher to receive a certificate of completion